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August 10, 2011

Customer "service"

Screenshot of FastCustomer appWe all have stories of hours spent on the phone trying to reach customer service reps, who may or may not be able to help once reached.

I've had good experiences with GoDaddy and the Cleveland Museum of Art, bad ones with Cleveland's RTA and Continental/United Airlines.

A free app for your iPhone or Android promises help with at least the first part of the equation. FastCustomer automatically dials into and navigates a company's phone tree to reach a live person. Then, via a recording (love the irony of that!) it asks the customer-service rep to call you back. How great is that?

FastCustomer has 2500 companies in its database, including nearly all of the big guys with the most problematic service. Reviews have been good, both on iTunes and online. It's free. What's not to like?

I've installed it on my phone and am ready to go the next time I have problems with my ATT internet service. No more waiting on hold for me!

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